Losing Patience
The woman told Emmit, “I believe you may be in the wrong place.” However, she told him to get out of the line before Emmit could correct her and say he was flying first-class. By rudely yelling, she tried to get in front of him. “Let us through.” Said the woman. Emmit attempted to remain calm and to diffuse the scenario. Something was certainly wrong with this woman.
Losing Patience
Staying Calm
Emmit looked at the woman and felt puzzled. He calmly explained that he was meant to be in this line. However, she insisted, “I believe you may be in the wrong place, you need to let us through. This line is for priority booking.” She had in her voice a condescending tone that she didn’t even try to hide. With her, Emmit tried reasoning. “Priority, first-class meaning, correct?” However, the woman refused to let go of it. Emmit would understand soon enough what she was really trying to say.
Staying Calm
