How Could You
When she got there, she immediately made her way up the door. Christin yelled at Schaffen and Sarah, demanding answers. How could they have let something like that happen to Kelsey? She also wanted to know why they did not even call her to let her know what happened.
Punished
It basically boils down to this: they could not stand the new hairstyle and punished her for it. It did not matter if it was her birthday or not. They found the highlights precarious for someone her age. They even said, “actions have consequences”.