Insult To Injury
The company the Evans went through to book their vacation, The Holiday Place, took no responsibility for what the family endured. When the media reached out to them for a comment, they simply cited data protection regulations to decline comment.
To top it off, the offer of giving each family member a $130 coupon off their next vacation, which amounted to $780, was a fraction of the $13,000 they had spent. The coupons were nothing but a “goodwill gesture” as the company didn’t think any of this was their fault.
Standards Vary
The agency’s claim that standards are different in various countries was laughable in this case, but it does apply to some trips. Aside from Brisas del Caribe, people living in countries like the U.S. that travel abroad should keep in mind that standards at home are not necessarily the same as in other countries.
The four-star hotel in your hometown might not be the same as the one in the Caribbean or South America. We aren’t saying you shouldn’t go, just that you should adjust your expectations beforehand.