Complaints
Naturally, the family got in touch with the company that they booked the resort through, The Holiday Place. They emailed them a long list of complaints to the company representative and requested to be placed in another hotel immediately.
Complaints
Sadly, the travel agency said they weren’t able to do anything. They said there was no available hotel nearby for them to go to. However, they did give each member of the family a $130 coupon to use on any future trip with the agency.
Low Standards
The agency referred Gayle and her family to the terms and conditions written on their site. They explained that tourists shouldn’t expect the star ratings in other countries as they were “the relative norm for the area.”
Low Standards
However, Gayle, who spent $13,000 on the trip, said she expected “a decent standard” at the very least. “Even allowing for different standards in poorer countries, this was not what we paid for.”
