No Action Taken
Tomas wanted the teacher to get more than a disciplinary sanction for how she treated her students. It feels as if she was terrorizing the kids, but the district just gave her the minimum penalty compared to what she did. He felt distraught to know that this was the only action taken against her.
Making His Point
After filing the complaint, the same teacher is still teaching his daughter at school. It was apparent to him that he needs to take matters into his own hands and to give the teacher what she deserves. Duncan, the kindergarten teacher, will get what she should have received in the first place.