Just Another Form Of Cheating
“To me, it’s cheating, maybe even fraudulent,” Maribel explained. “My first thought was, ‘how many people has this happened to?’ They think they’ve won, then go away empty-handed.” She did not want their “apology” or complimentary services. No, the only thing she wanted was to claim her winnings. An explanation would be nice as well. There was no way she would let them get away with cheating!
Just Another Form Of Cheating
Escalating The Matter To The CEO
Maribel decided to bring the matter all the way to the highest rung on the ladder. John Setterstrom, the CEO of the Newcastle Casino, told her that it was the first time that he had heard of a guest being denied of their jackpot. It was clear that things went very wrong. The reason she would not receive the prize money was not what she expected. Needless to say, it was still hard for her to swallow it.
Escalating The Matter To The CEO
