Check-In
While they were checking in, the family desperately hoped that their room – that appeared designed perfectly in the brochure – was in good enough condition. Unfortunately, as soon as they opened the door, they saw the room and were horrified. The room was dirty and looked nothing like the room they thought they were getting.
Check-In
Gayle said, “In our room, there were exposed electrics; one of the ‘clean’ towels had a dirty brown mark across it.” She recalled that at the time she had “burst into tears”, saying how truly “awful” it was. The family had no intention of spending any more time in that room, so they decided to hang onto their last hope: the pool.
Misleading
As the family walked out to the pool, they realized that this would be another huge disappointment. The tropical pool they had been promised turned out to be unkempt and grimy. Yet again, they got something completely different than what they were supposed to.
Misleading
“There was litter everywhere,” Gayle recalled, “The pools had green scum on the surface and there were broken furniture and beach beds.” By that point, the family was certain they had to do something on the matter.
